SHIPPING POLICY

Last Updated: August 18, 2026

Thank you for shopping with KANTHIA. We are committed to preparing and shipping every order with care. This Shipping Policy explains our processing times, shipping procedures, delivery expectations, and other important information regarding your order.

1. ORDER PROCESSING

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During holidays, promotional periods, product launches, or periods of unusually high order volume, processing may take longer.

Once an order has entered processing or has been transferred to the shipping carrier, we may not be able to modify or cancel it.

2. SHIPPING RATES

Shipping rates, when applicable, are calculated and displayed at checkout based on factors such as the destination, package size, weight, products ordered, and selected shipping method.

Any free-shipping promotions or thresholds will be displayed on our website or during checkout when available.

3. SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will generally receive a shipping confirmation containing tracking information.

Please allow time for the shipping carrier's tracking system to update after your shipping confirmation is issued.

Tracking information and estimated delivery dates are provided by the applicable shipping carrier and are not guaranteed by KANTHIA.

4. ESTIMATED DELIVERY TIMES

Delivery times displayed during checkout are estimates and begin after your order has been processed and transferred to the carrier.

Actual delivery times may vary due to weather, carrier delays, holidays, high shipping volumes, transportation disruptions, incorrect addresses, government restrictions, or other circumstances outside KANTHIA's reasonable control.

KANTHIA does not guarantee delivery by a specific date unless expressly stated otherwise.

5. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

KANTHIA is not responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping information, please contact us through our Contact Us form as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing.

6. DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, transportation and delivery are handled by that carrier.

Carrier delays may occasionally occur and can be outside KANTHIA's control.

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us through our Contact Us form and we will make reasonable efforts to assist you.

7. LOST OR MISSING PACKAGES

If tracking indicates that your package is still in transit but appears to be lost or significantly delayed, please contact us so we can assist with reviewing the shipment.

Depending on the circumstances, a carrier investigation or claim may be required before a replacement or refund can be considered.

KANTHIA reserves the right to review lost-package claims individually and may require additional information from the customer or shipping carrier.

8. PACKAGES MARKED AS DELIVERED

If tracking indicates that your package was delivered but you cannot locate it, please first:

• Check the delivery location and surrounding area.

• Check with other members of your household or business.

• Check with neighbors, building staff, a front desk, mailroom, or package room when applicable.

• Allow a reasonable period of time in case the carrier marked the package delivered shortly before completing physical delivery.

• Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, contact KANTHIA through our Contact Us form.

We will make reasonable efforts to assist you. However, a carrier's confirmation of delivery may be considered when determining whether a replacement or refund is appropriate.

9. STOLEN PACKAGES

KANTHIA is not responsible for packages stolen after confirmed delivery to the shipping address provided by the customer, except where otherwise required by applicable law.

Customers are encouraged to use a secure delivery location whenever possible.

10. DAMAGED SHIPMENTS

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please retain the original product, packaging, shipping materials, and shipping label.

We may request photographs of:

• The shipping box or mailer

• The shipping label

• The damaged product

• The product packaging

• Any visible leakage or other damage

This information may be necessary for us to evaluate the issue and submit a claim with the shipping carrier.

11. RETURNED OR UNDELIVERABLE PACKAGES

Packages may be returned to KANTHIA because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or other circumstances.

If an order is returned to us, we may contact you regarding reshipment or any available refund.

Additional shipping charges may apply if a package must be shipped again because of incorrect information provided by the customer or another circumstance outside KANTHIA's control.

Original shipping charges may be non-refundable to the extent permitted by applicable law.

12. CBD SHIPPING RESTRICTIONS

Certain KANTHIA products may contain hemp-derived cannabidiol ("CBD").

CBD laws and shipping restrictions vary by jurisdiction and may change over time.

KANTHIA reserves the right to restrict or refuse shipment of CBD products to any state, territory, jurisdiction, or address where we reasonably believe the sale or shipment of the product may be prohibited or restricted.

Availability of a product on our website does not guarantee that the product can legally be shipped to every destination.

Customers are responsible for complying with applicable laws regarding the purchase, possession, and use of CBD products.

13. INTERNATIONAL SHIPPING

International shipping availability, if offered, will be displayed during checkout.

International customers are responsible for complying with the laws and import requirements of their destination country.

International orders may be subject to customs inspections, duties, taxes, brokerage charges, import fees, or other governmental charges.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the purchase price or shipping charge paid to KANTHIA.

KANTHIA is not responsible for customs delays, import restrictions, confiscation, or other actions taken by governmental or customs authorities to the extent permitted by applicable law.

Certain products, including CBD products, may not be eligible for international shipping.

14. MULTIPLE SHIPMENTS

In some circumstances, products within the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

15. SHIPPING POLICY CHANGES

KANTHIA reserves the right to modify this Shipping Policy from time to time.

Any changes will be posted on our website with an updated Last Updated date.

The Shipping Policy in effect at the time an order is placed will generally apply to that order.

16. CONTACT US

If you have questions regarding an order, shipment, tracking information, or delivery issue, please contact us through the Contact Us form available on the KANTHIA website.

Please include your order number and relevant shipping information so our team can assist you as efficiently as possible.

KANTHIA
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